Posts Tagged ‘Social Media’

How To Create a Social Strategy

ShareTweet Habitat UK, Skittles, Nestle, Asus, and more are all tales of woe and warning for anyone going in to social media. Getting it wrong seems easier than getting it right at times. This is often because of lack of planning as opposed to level of difficulty. As important as it is for SEO, planning your social media strategy is important to ensure minimal brand damage from mistakes. Social media, with its low barriers to entry, may seem easy to do. Many think ‘how hard can it be to tweet and update Facebook’? Well, as Nestle learned when the tit-for-tat between an angry consumer and one of its marketing team on Nestle’s public wall got paraded out by some media [...]

SEO Resolutions

ShareTweet As a search and social media “expert” (boy did I fool them!), I speak at a number of conferences through the year. I talk about the techniques behind ranking well but I rarely speak about the fundamentals and with the changes in Google’s algorithm this is more important than ever. Starting from a solid foundation will mean the difference between ranking well and failing. Starting with a solid foundation and following all the rules means you are also less likely to get hit by negative algorithm updates. Businesses are experiencing increases in online transactions and more than ever, consumers are using search to drive both online and offline purchasing. Here are some tips about what you could do to [...]

Social Media is a Brand Killer

ShareTweet With only 6% of companies ready to engage with customers on a regular basis and 82% of consumers actively wanting to engage with brands, the recent Alterian survey revealed a huge disconnect between businesses and consumers. Social media reports may seem to be a dime a dozen at times and while there are lies, damn lies and statistics, this report casts a frightening light on marketing departments all over the UK and US.  No matter how nicely you try and spin the numbers, the Alterian report “Brands At Risk” is a damning indictment of the inability of brands to keep up with the rapid pace of change in the current marketplace. The internet is essential to business.  Whether looking [...]

How to Screw Up Your Social Media Strategy

ShareTweet Social media is critical for companies to get right. With low barriers to entry and the perception of ease of use, it may seem enticing to jump straight in but disaster can lurk in the shallows as well as the depths. The media is never shy about reporting on major blunders by large corporations and so with everything from “my Dell hell” in 2005 through to Dr Pepper ‘s Facebook blunder, the search results are littered with examples of social media disasters.  If it isn’t Habitat abusing hashtags in Twitter to promote their sweepstakes then it is Walmart creating a fake blog. Some of these activities are now literally criminal. In the past the only thing wrong with doing [...]

Verizon Fios: Doing Twitter Right!

ShareTweet It seems like years ago now that I moved into my own apartment and started looking at cable and Internet options. In actuality it was only two months ago. When I discovered that Verizon Fios was available in my location, I automatically went online to activate an account and schedule an installation. I wanted the fastest Internet possible! The online activation was simple and easy to use. In about five minutes I put in my information and scheduled a date. One second later I got what I thought was a confirmation email. The email lacked any sort of number or code however. I called customer service to alert them about my order and their neglect on confirmation numbers. The [...]